Nework E-series Smart Board -Frequently Asked Questions

Product & Features

1. What sizes are available for the Nework Smart Board?

We offer three sizes: 55", 65", and 75", suitable for classrooms, meeting rooms, and large collaborative spaces.

2. Does this digital whiteboard support multiple users writing simultaneously

Yes, this smart whiteboard has 50 touch points, allowing up to 10 users to write simultaneously.

3. Can I install the application myself?

Yes, this is a Google EDLA-certified Android 14 device with full access to the Google app ecosystem. You can download thousands of apps through the Google Play Store.

4. Does it support wireless screen sharing?

Yes. The board supports AirPlay, Miracast, Google Cast, and allows up to 16 devices to share their screens simultaneously.

5. Is it compatible with video conferencing tools?

Absolutely. It works with Zoom, Microsoft Teams, Google Meet, and other major conferencing platforms.

6. Does the device support split‑screen operation?

Yes, you can split the screen into left and right and adjust the display size to improve presentation and collaboration efficiency.

7. Can I connect my computer, tablet, or phone?

Yes. You can connect devices using USB‑C one‑cable connection or wirelessly via screen casting.

8. What pre‑installed tools come with the Smart Board?

It comes with a digital whiteboard, wireless screen sharing tools, file manager, and a web browser.

Installation & Deployment

9. What installation options are available?

This smart whiteboard supports wall-mounted installation and mobile cart installation, you can choose according to your needs.

10. Do you provide installation services?

Yes. We offer professional installation in select regions. Alternatively, you can follow our step‑by‑step installation guide.

11. What should I prepare before installation?(If you choose wall-mounted installation, please ensure that the wall is load-bearing and allows for the insertion of expansion screws. Mark the installation location and the power socket location.)

Ensure the wall can support the board's weight, and pre‑arrange power and network connections.

12. How long does delivery take?

Most orders in North America are delivered within 5 business days.

System & Compatibility

13. Can the board run Windows?

Yes, the board comes standard with Android system, but it supports expansion of Windows system. You need to purchase an OPS module and insert it into the OPS slot to achieve dual system operation.

14. Is it compatible with educational software?

Yes. It works with Google Classroom, Kahoot!, Pear Deck, and other popular teaching platforms.

15. Can it integrate with enterprise collaboration tools?

Yes. It supports tools like Slack, Trello, Miro, and other productivity apps.

16. Can I connect external devices?

Yes. It has HDMI, USB‑A, USB‑C, Bluetooth, and LAN ports to connect cameras, speakers, printers, and more.

17. Does it support touchback control?

Yes. With USB‑C or HDMI + USB connections, you can control your PC directly from the Smart Board screen.

Usage & Maintenance

18. Does the Smart Board require regular maintenance?

It features a dust‑resistant, anti‑fingerprint design and requires minimal maintenance. We recommend occasional screen cleaning.

19. How do I update the software?

The system supports OTA (over‑the‑air) updates, ensuring you always have the latest features and security patches.

20. Can I customize settings?

Yes. You can set custom shortcuts, manage user permissions, and adjust settings for classrooms or enterprise use.

21. Can I sync files to the cloud?

Yes. The board integrates with Google Drive, Dropbox, OneDrive, and other cloud storage platforms for seamless file access.

Purchasing & Payment

22. Do you offer installment plans?

Yes. We provide Klarna installment options and financing plans for schools and enterprises.

23. Is there a bulk purchase discount?

Yes. We offer special pricing and customization for educational institutions and enterprise clients.

24. Can I try the board before purchasing?

Yes. You can book an online demo or schedule an on‑site experience in select locations.

Support & Warranty

25. What is the warranty period?

The board comes with a 1‑year official warranty, with optional extended warranty plans available.

26. What should I do if there's an issue?

Contact our support team via our online ticket system, phone, or email for remote troubleshooting or on‑site service.

27. Do you provide training?

Yes. We provide remote and on‑site training to help schools and businesses maximize the Smart Board's features.

Data & Security

28. Is my data secure?

Yes, this motherboard is Google EDLA certified, with enterprise-grade privacy protection and regular system updates to ensure your data is safe and secure.

29. Does it support multi‑user management?

Yes. You can set up multiple accounts with role‑based access control, ideal for schools and businesses.

Sustainability

30. Is it energy‑efficient?

Yes. The board consumes 15% less energy than similar devices and has an ultra‑low )<.5W standby mode, helping reduce costs and support sustainability initiatives.