WARRANTY
Thank you for choosing Nework products. To protect your legal rights and eliminate your concerns when purchasing Nework products, Nework LLC will provide you with a 30-day free trial service and standard after-sales warranty service.
I. 30-Day Trial Rules
You can return the Nework products you purchased within 30 days after receiving the goods.
The products included in the 30-day trial rule are IFPD products and their accessories (writing pens, remote controls), audio and video products, and mobile bracket products.
Please note that if the product is returned for non-quality issues, you will need to bear the return shipping costs.
II. Product Warranty Service
1. Warranty service definition:
For hardware failures caused by product problems, Nework provides free repair or replacement services within the effective warranty period of the product; returns and exchanges caused by non-product problems are not covered by this warranty.
2. Warranty period:
After the 30-day trial period, the product enters a 12-month warranty period.
3. The product warranty period rules are as follows:
a. IFPD products:
- 12-month warranty.
- Service method: Door-to-door pickup service for replacement.
b. Accessories (writing pen, remote control):
- Warranty for 12 months.
- Service method: Replacement.
c. Mobile bracket:
- Warranty for 6 months.
- Service method: replacement.
d. Audio and video products:
- Warranty for 12 months.
- Service method: replacement.
e. Firmware problems will be solved through remote OTA upgrade or remote diagnosis, with guidance for users to upgrade the software.
f. For products that are not within the warranty scope or outside the warranty period, Nework will provide paid RMA service and perform it according to the service agreement (for specific charging standards, please consult customer service).
4. Warranty exceptions (Exclusions):
The following situations are not within the warranty/exchange scope. If necessary, paid repair services will be implemented.
a. After delivery confirmation, no feedback on product damage is given within one working day.
b. Failure or damage caused by incorrect installation or improper usage, maintenance or storage by the customer, such as improper handling, improper plugging and unplugging of external devices, falling or improper external force exertion, contact or exposure to inappropriate temperature, solvents, acids and alkalis, water immersion or humid environment, improper use of non-product accessories, and self-installation of third-party software.
c. Failure and damage caused by disassembly, repair, and modification of the product without Nework authorization.
d. Failure and damage caused by natural disasters or other force majeure factors. For example: failure and damage caused by natural disasters such as lightning, rain, fire, flood, earthquake, wind disaster, abnormal voltage, pollution, chemical erosion and other factors.
e. The product label is destroyed, or the date is altered.
f. The product serial number on the warranty certificate does not match the actual product.
III. Return and Exchange Service
During the warranty period, if the performance of the whole product or its parts fails, and Nework customer service staff has determined that the failure is caused by defective hardware of the product itself, you can choose either part-replacement service, or replacement with a whole new or refurbished product according to the warranty service type of the hardware product. The entire product with failure should be returned to Nework. At the same time, the replacement product continues the remaining warranty period of the initially purchased product.
Before returning the whole product, you should apply for RMA from Nework customer service or an authorized service provider and fill in the RMA application form. The faulty product can only be returned after the RMA application is reviewed and approved. Meanwhile, Nework customer service will arrange for delivery of the replacement product. All RMA applications require the serial number of the faulty product.
The round-trip shipping, repair or replacement costs of the product during the warranty period shall be borne by Nework, but the installation, disassembly and packaging of the product shall be borne by you.
Outside the warranty period or outside the warranty scope, the repair, replacement and logistics costs of the product shall be covered by you. For specific cost details, please consult Nework customer service.
While Nework will provide a return label, you are responsible for packing the product. If the shipping cost is borne by you, we will deduct the shipping cost when refunding.
Disclaimer
Before returning the product to Nework or its authorized service provider, please remove all functions and components that are not covered by the warranty service, and back up or protect all programs and data in the product. You shall bear the loss of other product parts or data loss caused by product replacement.
IV. LIMITATION OF LIABILITY
NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT OR OTHERWISE, NEITHER Nework NOR ITS SUPPLIERS WILL BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY, REGARDLESS OF WHETHER Nework OR ITS SUPPLIERS WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, FOR:
1. ANY PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOST DATA OR LOST PROFITS.
2. COSTS OF PROCUREMENT OF SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES.
3. ANY CLAIMS BASED ON ANY ERROR, DEFECT OR NONCONFORMITY IN THE PRODUCTS OR SERVICE, FOR ANY AMOUNT IN EXCESS OF THE PRICE PAID TO Nework FOR SUCH DEFECTIVE PRODUCT(S) OR SERVICE
4. ALL OTHER CLAIMS NOT RELATED TO AN ERROR, DEFECT OR NONCONFORMITY IN THE HARDWARE PRODUCTS, ANY AMOUNTS IN EXCESS IN THE AGGREGATE OF THE AMOUNT PAID TO Nework HEREUNDER DURING THE THREE (3) MONTHS PRECEDING THE DATE THE CAUSE OF ACTION AROSE.
V. GOVERNMENT REGULATION AND EXPORT CONTROL
While receiving Limited Hardware Warranty services, you agree that you will not ship, transfer, or export the Hardware Product into any country, or make available or use the Hardware Product in any manner, prohibited by law.
The Hardware Product is subject to export control laws of the United States of America and/or other countries and/or may be subject to additional export control laws applicable to You or in your jurisdiction.
You understand and acknowledge that upon entry of the Hardware Product into the United States, it becomes subject to regulation by agencies of the U.S. government, including the U.S. Department of Commerce, which prohibit export or diversion of certain products and technology to certain countries. Any and all of Your obligations with respect to the Hardware Product shall be subject in all respects to such United States laws and regulations as shall from time to time govern the license and delivery of technology and products abroad by persons subject to the jurisdiction of the United States, including the Export Administration Act of 1979, as amended, any successor legislation, and the Export Administration Regulations (“EAR”) issued by the Department of Commerce, International Trade Administration, and Bureau of Export Administration. You warrant that You will comply in all respects with the export and re-export restrictions applicable to the Hardware Product and will otherwise comply with the EAR or other United States laws and regulations in effect from time to time.
You warrant and agree that You are not:
1. Located in, under the control of, or a national or resident of Cuba, North Korea, Iran, Syria, Lebanon or Sudan
2. On the U.S Treasury Department list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION. WARRANTY DISCLAIMER. EXCEPT AS STATED HEREIN, Nework MAKES NO WARRANTIES WITH RESPECT TO ANY HARDWARE PRODUCT, LICENSE OR SERVICE AND DISCLAIMS ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE AND ANY WARRANTIES OF NONINFRINGEMENT. Nework DOES NOT WARRANT THAT THE Nework HARDWARE PRODUCT(S) WILL MEET ANY REQUIREMENTS OR THAT THE OPERATION OF Nework HARDWARE PRODUCTS WILL BE UNINTERRUPTED OR ERROR FREE.
RETURN POLICY
I. Return/Replacement Eligibility
1. Order cancellation:
Before the product is delivered, you have the right to cancel the order. If you need to cancel the order, please contact our customer service staff in time for processing. After the order is successfully cancelled, we will provide you with a refund within one business day.
Please note that once the product is shipped, it cannot be cancelled. At that point, you may opt to reject the package during the final delivery step.
2. Package rejection:
At the final delivery step, you have the right to reject the package. If you need to reject the package, please take snapshots of the product's outer box, the outer box label, and the barcode; and email the images to support@nework.us. After receiving the logistics rejection information and photos, we will provide you with a refund within one business day.
3. Abnormal delivery:
When the product is delivered, please check the status of the product's outer packaging. If the outer box is damaged, please take snapshots and reject the package. Take snapshots showing the complete damage of the outer packaging, as well snapshots of all labels and barcodes on the packaging; and email the images to support@nework.us within one business day. After receiving the images, we will either issue replacement, or refund within three business days. Please note that if you reject the package but do not provide the corresponding photos or the photos do not meet the requirements, you will bear 50% of the shipping cost, which we will deduct when refunding.
If you sign for the package, please record the unpacking video and check for physical damage, wrong item(s) or missing part(s); if applicable, you can contact the customer service staff within 24 hours after receiving the goods to apply for return, replacement or other services. To obtain this service, you must provide photos proving physical damage, wrong item(s) or missing part(s). The following details are required:
a. Description of the problem: Wrong item(s), missing part(s), etc.
b. If the product is damaged, please provide pictures or videos of the damaged goods. If there are missing parts, please provide pictures of all the goods received in the box.
c. Pictures of the serial number and model of the received goods.
d. Photos of the product's outer packaging, all labels and barcodes on the box.
Nework customer service will respond within one business day after receiving the above feedback and provide a solution.
If the application is submitted outside the specified time range, we reserve the right to reject the request.
II. Loss of Ordered Goods:
If the ordered goods have not been delivered within 7 days after the promised or expected delivery date, you can apply for loss compensation from Nework.
Note: Orders marked as delivered by the carrier do not meet the requirements for compensation.
Your claim must include the following information:
1. Order number.
2. Email address.
3. Logistics tracking number of the affected shipment; if the order contains multiple shipments, all relevant tracking numbers should be included.
Nework customer service will respond and provide a solution within 1 business day after receiving the claim.
III. 30-Day Trial
You can return the purchased goods within 30 days after receiving the goods. Please note that if it is not a quality issue, you will be responsible for any additional shipping fee resulting from the return.
You need to include all the items you received, including any free or discounted product that is contained in your order. If you only return part of the products, the missing part will be deducted when refunding.
RETURN PROCESS
I. Customer Submits Request
1. Complete the Return Merchandise Authorization form.
2. Indicate whether it is an exchange or a return for a refund.
3. Include pictures or videos of the box, missing parts, or damaged items.
II. Nework Reviews the Request
Our support team will evaluate your request within 1 business day.
If approved, we will provide a return label. If rejected, we will inform you of the reason via email.
III. Customer Returns the Item
1. Please return the product to our warehouse at the following address:
2. Refund:
We will notify you after we have received and inspected your return. If approved, the refund will be sent through the original payment method and may take up to 10 business days.
If there is a delay, please:
- Check your bank account again.
- Contact your bank or credit card company as the arrival time varies from bank to bank.
If you still have not received your refund, please contact support@nework.us
3. If you are required to pay for return shipping, or if the returned product is damaged or missing one or more parts, only a partial refund may be issued.