Nework Warranty Policy

I. 30-Day Trial

You may return eligible Nework products within 30 days of delivery. Eligible products include interactive flat panel displays (IFPDs), their accessories (writing pens and remote controls), audio and video products, and mobile carts.

If the return is unrelated to a product defect, you are responsible for the return shipping cost.

II. Product Warranty

Nework provides repairs or replacements at no charge for hardware failures caused by a verified product defect during the applicable warranty period. Returns or exchanges for reasons unrelated to a product defect are not covered by this warranty.

The applicable warranty period begins after the 30-day trial period ends. Product-specific warranty periods are listed below.

Interactive flat panel displays (IFPDs):

• Warranty period: 12 months.

• Service: Pickup for replacement.

Accessories (writing pens and remote controls):

• Warranty period: 12 months.

• Service: Replacement.

Mobile carts:

• Warranty period: 6 months.

• Service: Replacement.

Audio and video products:

• Warranty period: 12 months.

• Service: Replacement.

Firmware issues are addressed through remote diagnosis, over-the-air (OTA) updates, or guided software updates.

For products outside the warranty period or scope of coverage, paid Return Merchandise Authorization (RMA) services may be available under the applicable service agreement. Contact Nework support for pricing.

The following are excluded from warranty repair or replacement. Paid repair services may be available:

Delivery damage that is not reported within one business day of confirmed delivery.

Failure or damage caused by improper installation, use, maintenance, storage, or handling. Examples include improperly connecting or disconnecting external devices, dropping the product, excessive force, exposure to unsuitable temperatures, solvents, acids, alkalis, water or moisture, improper use of third-party accessories, and customer-installed third-party software.

Failure or damage caused by unauthorized disassembly, repair, or modification.

Failure or damage caused by natural disasters, force majeure, or external conditions, including lightning, rain, fire, flooding, earthquakes, windstorms, abnormal voltage, pollution, or chemical corrosion.

A damaged product label or an altered date on the label.

A product serial number that does not match the serial number on the warranty certificate.

III. Warranty Repair and Replacement

If Nework support confirms that a failure is caused by defective hardware during the warranty period, you may receive a replacement part or a new or refurbished replacement product, depending on the applicable service option. If the entire product is replaced, the faulty product must be returned to Nework. Replacement products retain the remaining warranty period of the original purchase.

Before returning a product, request an RMA from Nework support or an authorized service provider and complete the required form. All RMA requests must include the faulty product’s serial number. Return the product only after your request has been approved. Nework support will coordinate delivery of the replacement.

For covered warranty claims, Nework pays the round-trip shipping and repair or replacement costs. You are responsible for installation, disassembly, and packaging.

For claims outside the warranty period or scope of coverage, you are responsible for repair, replacement, and shipping costs. Contact Nework support for cost details.

Nework will provide a return shipping label. You are responsible for packing the product. Where return shipping is your responsibility and a refund is issued, the shipping cost will be deducted from your refund.

Data and Accessories

Before returning a product, remove any accessories or components not covered by the warranty and back up or otherwise protect all programs and data. You are responsible for any loss of these components or data resulting from product replacement.

IV. Limitation of Liability

Notwithstanding anything in this Agreement or otherwise, Nework and its suppliers will not be liable for any subject matter hereof under any contract, negligence, strict liability or other legal or equitable theory, whether or not Nework or its suppliers have been advised of the possibility of such damages, and will not be liable for:

1. Any punitive, incidental or consequential damages, loss of data or lost profits.

2. The cost of procuring substitute goods, technology or services.

3. The amount of any claim based on any error, defect or nonconformity in the products or services shall not exceed the price paid to Nework for such defective product or service.

4. The amount of all other claims not related to errors, defects or nonconformities in hardware products shall not exceed the total amount paid to Nework under this Agreement during the three (3) months prior to the date of the cause of action.

V. Government Regulation and Export Control

While receiving Limited Hardware Warranty services, you agree that you will not ship, transfer, or export the Hardware Product into any country, or make available or use the Hardware Product in any manner, prohibited by law.

The Hardware Product is subject to export control laws of the United States of America and/or other countries and/or may be subject to additional export control laws applicable to You or in your jurisdiction.

You understand and acknowledge that upon entry of the Hardware Product into the United States, it becomes subject to regulation by agencies of the U.S. government, including the U.S. Department of Commerce, which prohibit export or diversion of certain products and technology to certain countries. Any and all of Your obligations with respect to the Hardware Product shall be subject in all respects to such United States laws and regulations as shall from time to time govern the license and delivery of technology and products abroad by persons subject to the jurisdiction of the United States, including the Export Administration Act of 1979, as amended, any successor legislation, and the Export Administration Regulations (“EAR”) issued by the Department of Commerce, International Trade Administration, and Bureau of Export Administration. You warrant that You will comply in all respects with the export and re-export restrictions applicable to the Hardware Product and will otherwise comply with the EAR or other United States laws and regulations in effect from time to time.

You warrant and agree that You are not:

1. Located in, under the control of, or a national or resident of Cuba, North Korea, Iran, Syria, Lebanon or Sudan

2. Listed on the U.S. Treasury Department's Specially Designated Nationals list or the U.S. Commerce Department's Table of Deny Orders. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or jurisdiction to jurisdiction. Disclaimer. Except as otherwise provided in this Agreement, Nework makes no warranty regarding any hardware products, licenses or services, and disclaims all statutory or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, warranties of course of dealing or usage of trade, and any warranties of non-infringement. Nework does not warrant that the Nework hardware products will meet any requirements or that the operation of the Nework hardware products will be uninterrupted or error-free.

Return Policy

I. Return and Replacement Eligibility

II. Lost Shipments

If your shipment has not arrived within seven days after the promised or estimated delivery date, you may submit a lost-shipment claim to Nework.

Orders marked as “Delivered” by the carrier are not eligible for compensation under this policy.

Include your order number, email address, and the tracking number for each affected shipment. Nework support will respond with a resolution within one business day of receiving your claim.

III. 30-Day Returns

You may return your purchase within 30 days of delivery. If the return is unrelated to a product defect, you are responsible for the return shipping cost.

Return all items included in the original order, including free or promotional products. If any items are missing, their value will be deducted from your refund.

Return Process

Step 1: Submit a Request

Contact Nework support to request and complete the Return Merchandise Authorization (RMA) form.

• Specify whether you are requesting an exchange or a return for a refund.
• Provide photos or videos of the packaging, product, damage, or missing parts, as applicable.

Step 2: Request Review

Nework support will evaluate your request within one business day. If approved, you will receive a return shipping label. If declined, you will receive an explanation by email.

Step 3: Return and Refund